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Title:  Senior Director, Global Manufacturing Quality

POSITION SUMMARY:

The Senior Director, Manufacturing Quality, is a strategic and operational executive responsible for leading Manufacturing Quality across all global manufacturing sites, to achieve the Best-In-Class product quality target. This role owns the development, deployment, and execution of the company's Manufacturing Quality strategy, ensuring consistent quality systems, operational excellence, effective problem solving, customer satisfaction, and business performance across multiple factories worldwide.

As a key member of the Global Quality Leadership Team, the Senior Director will drive quality transformation through harmonization of best practices, digitalization, Industry 4.0 technologies, AI-enabled quality systems, advanced process controls, and a strong Total Quality culture. This leader will serve as the primary steward of manufacturing quality excellence and be expected to build a high-performing global organization capable of supporting future business growth.

The successful candidate will possess deep expertise in electronics manufacturing, extensive global leadership experience, exceptional problem-solving capabilities, and the executive presence necessary to engage customers, senior leadership, and large organizations.  Become a recognized company-wide leader in quality excellence and operational transformation. This position is considered a potential successor pipeline to future Vice President-level responsibilities.

 

ESSENTIAL RESPONSIBILITIES:

Global Manufacturing Quality Leadership

  • Lead and oversee all Manufacturing Quality organizations across the company's global manufacturing sites.
  • Establish and execute the global Manufacturing Quality strategy aligned with business objectives, customer expectations, and operational excellence goals.
  • Build a world-class Manufacturing Quality organization through talent development, succession planning, organizational design, and capability building.
  • Drive accountability, performance management, and quality ownership throughout the manufacturing organization.

Quality Strategy & Transformation

  • Develop and deploy enterprise-wide Manufacturing Quality roadmaps focused on:
    • Process Control Plans (PCP)
    • Statistical Process Control (SPC)
    • Process capability improvement (Cp/Cpk/Ppk)
    • Industry 4.0 technologies
    • AI-driven quality analytics
    • Digital quality systems
    • Predictive quality methodologies
    • Smart manufacturing initiatives
  • Champion digital transformation within quality processes and manufacturing operations.
  • Establish strategic initiatives to improve product quality, manufacturing efficiency, and customer satisfaction.

Global Harmonization & Best Practice Deployment

  • Drive standardization and harmonization of manufacturing quality systems, methodologies, procedures, and metrics across all sites.
  • Identify, validate, and deploy proven best practices globally.
  • Ensure consistency in quality management processes, escalation methodologies, problem-solving approaches, and operational governance.
  • Lead multi-site quality improvement programs and enterprise-wide quality initiatives.

Manufacturing & Operational Excellence

  • Partner closely with Operations, Engineering, Supply Chain, and Product Development teams to optimize manufacturing performance.
  • Drive First Pass Yield (FPY), defect reduction, cost of poor quality (COPQ), reliability, and productivity improvements.
  • Ensure robust manufacturing controls throughout NPI, product transfer, ramp-up, and sustaining production phases.
  • Provide leadership in risk assessment, process qualification, production readiness, and continuous improvement activities.

Customer & Business Leadership

  • Act as a senior quality representative for strategic customers and executive business reviews.
  • Lead customer quality escalations and resolution efforts for critical manufacturing issues.
  • Build strong relationships with customers, business leaders, and cross-functional stakeholders.
  • Serve as a trusted advisor to executive leadership regarding manufacturing quality risks, opportunities, and strategic investments.

Advanced Problem Solving & Crisis Management

  • Serve as the company expert in structured problem solving and root cause analysis.
  • Lead resolution of major quality incidents and customer escalations.
  • Drive rigorous application of:
    • 8D Methodology
    • RCA
    • FMEA
    • Fault Tree Analysis
    • Statistical Analysis
    • Corrective & Preventive Actions
  • Ensure sustainable corrective actions and organizational learning across all sites.

Quality Culture & Organizational Development

  • Champion a culture of quality, compliance, accountability, and operational excellence.
  • Lead company-wide quality communication, training, and engagement initiatives.
  • Regularly present quality strategies, performance updates, and improvement plans to executive leadership, customers, and large employee forums.
  • Develop future quality leaders and strengthen organizational capabilities globally.

WORK ENVIRONMENT:

  • Works in a standard office environment and uses office equipment (telephone, PC, copier, fax machine, etc.).

EXPERIENCE:

  • Minimum 20 years of progressive experience within quality, manufacturing, engineering, or operations leadership.
  • Minimum 10 years in senior leadership positions managing large-scale manufacturing quality organizations.
  • Proven experience leading global, multi-site manufacturing quality teams.
  • Experience within multinational corporations (MNCs), electronics manufacturing companies, or large-scale EMS organizations is strongly preferred.
  • Demonstrated end-to-end manufacturing leadership experience, including practical shop floor knowledge and operational management exposure.
  • Experience supporting NPI, product industrialization, volume manufacturing, and customer-facing quality operations.
  • Deep understanding of electronics manufacturing processes, including:
    • SMT
    • PCB Assembly
    • Box Build
    • System Integration
    • Functional Test
    • Reliability Validation
  • Strong knowledge of:
    • IPC Standards
    • ISO 9001
    • Quality Audits
    • Statistical Quality Methods
    • Advanced Process Controls
  • Proven expertise in Industry 4.0, data analytics, quality digitalization, and AI-enabled manufacturing systems.
  • Expert-level capability in 8D and structured problem-solving methodologies.
  • Strategic and visionary leadership
    • Executive presence and boardroom credibility
    • Strong business and operational acumen
    • Exceptional communication and presentation skills
    • Influencing and stakeholder management capabilities
    • Strong organizational development and talent-building skills
    • Ability to lead large-scale transformation initiatives
    • Global mindset and cross-cultural leadership effectiveness
    • Results-oriented decision making under pressure
    • High level of ownership, accountability, and resilience
    • Demonstrate readiness for future advancement into Vice President-level leadership positions.

EDUCATION:

  • Bachelor's degree in engineering, Manufacturing, Electronics, Industrial Engineering, Quality Management, or related discipline.
  • Master's Degree preferred.
  • Six Sigma Black Belt or equivalent quality certification highly desirable.

 

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