Title:  Director, IT Site Support

Position Summary: 
The Manufacturing IT Leader is responsible for the end-to-end management of all technology operations, infrastructure, and services across the factory, including network, MES, Warehouse, and OT systems. This role acts as the primary technology partner for the General Manager and staff for the two locations, translating business needs into IT requirements and ensuring alignment with corporate IT standards and strategy. The leader owns site availability, performance, and security at both locations, supports manufacturing systems, and provides feedback and opportunities to corporate IT teams for enterprise applications and infrastructure improvements.

Key Responsibilities:

•    Own the full IT footprint for the Malaysia factory, including infrastructure, operations, applications, and OT systems, ensuring reliable and secure technology services across both locations.
•    Serve as the senior IT representative and strategic partner to the General Manager and staff (common to both locations), translating business challenges into IT requirements and feeding them into corporate development roadmaps for MES, ERP, and other enterprise platforms.
•    Align local IT execution with corporate IT strategy, architecture, and governance standards.
•    Lead and develop the site IT team, managing staffing, performance, and capability growth to meet operational and strategic needs.
•    Ensure operational continuity and support for factory-critical systems (e.g., MES, SCADA, ERP), coordinating with corporate teams for enhancements and issue resolution.
•    Oversee local IT service delivery, vendor relationships, and project execution, ensuring alignment with scope, schedule, budget, and security requirements.
•    Govern change management processes to ensure safe, compliant, and disruption-free execution of IT changes in production environments.
•    Manage site-level IT budgets, procurement, and lifecycle of technology assets across office and production areas.
•    Lead business continuity and disaster recovery planning, maintaining readiness for power, network, or system disruptions.
•    Monitor IT performance metrics (uptime, incident response, project delivery) and drive continuous improvement through data analysis, stakeholder feedback, and alignment with enterprise KPIs.
•    Ensure compliance with cybersecurity, identity and access management, and endpoint governance in coordination with corporate IT.
•    Support audit readiness, SOX compliance, and alignment with safety and environmental standards in partnership with EHS and Quality teams.
•    Lead IT execution for site expansions, new production lines, relocations, and M&A integrations, ensuring strategic alignment and operational excellence.
•    Demonstrated ability to lead with a data-driven mindset; Skilled in using operational metrics, incident trends, and business KPIs to inform decision-making, prioritize initiatives, and drive continuous improvement across IT service delivery and factory operations.

WORK ENVIRONMENT: 

• Location: Penang Science Park, Simpang Ampat Penang.
• On-site role with frequent presence on the production floor and labs; PPE as required by EHS.
• Occasional regional/international travel for training or project work.

QUALIFICATIONS:

•    Excellent communication across production floor through executive stakeholders; English required; local language strongly preferred.
•    Proven track record managing IT in manufacturing or industrial environments.
•    Experience supporting factory systems such as MES, SCADA, Warehouse, and OT infrastructure.
•    Demonstrated success in partnering with corporate IT to implement enterprise standards and drive alignment
•    Working knowledge of campus networking and security: Cisco switching/Wi-Fi, Cisco ASA/Firepower, SD-WAN, NAC/802.1X (Cisco ISE), and SolarWinds monitoring.
•    Strong ITSM discipline (Incident/Request/Problem/Change/Knowledge); demonstrated CAB/change planning in production environments.
•    Proven vendor, budget, and project management with measurable outcomes; availability for after-hours/weekend maintenance windows as needed.
•    Understanding of IT infrastructure, cybersecurity, and endpoint management.   

EXPERIENCE:

• Minimum 10+ years of progressive IT experience, including 3–5 years in a leadership role.

EDUCATION:

Essential:

• Bachelor’s in Information Technology, Computer Science, Engineering or equivalent degree required.

WHY JOIN US!!

BENEFITS :

As part of our total rewards philosophy, we believe in offering and maintaining competitive compensation and benefits programs for our employees to attract and retain a talented, highly engaged workforce.

Our compensation programs are focused on equitable, fair pay practices including market-based base pay, an annual pay-for-performance incentive plan, and etc.

In addition to our competitive compensation practices, we offer a strong benefits package in each of the countries in which we operate. In Malaysia., we offer a rich benefits package that includes:

• Medical - health care plan, dental, and vision.
• Short and long-term disability and life insurance.
• Executive Employee Health Screening package.
• Generous paid time off starting at 15 days and 19 public holidays.
• 98 days of paid maternity leave for Moms and 7 consecutive days of paid paternity leave for Dads.
• AE Child-Of-Employee Scholarship Program.
• Employee Referral Program.
• Career Growth and Learning Opportunity.