Title: Field Application Engineer
POSITION SUMMARY:
The Field Applications Engineer is responsible for providing the sales account team, the corporate product marketing and engineering teams, and customers with technical support in the field necessary to properly apply and operate AE products. The position is an integral part of AE's efforts to develop and execute plans to secure and defend customer design wins which underpin AE's corporate objectives, and is considered a part of the Account Management Team. As a result of the position's extensive and constant engagement with customers, it is also responsible for increasing the number and depth of AE relationships with customers, and for gathering, understanding and reporting intelligence from the field concerning industry, customer and competitive trends and developments.
ESSENTIAL RESPONSIBILITIES:
- Generate new business (Design Wins):
Work with key customer contacts and AE account managers/directors, product managers and engineers to identify and understand new opportunities, and successfully promote, apply, operate, release and support AE products for such opportunities in a manner consistent with AE corporate objectives.
2. Defend current business:
Work with key customer contacts and AE account managers/directors, product managers, engineers, customer support staff and quality staff to proactively support AE's existing business (design wins) in a manner consistent with AE corporate objectives.
3. Build critical relationships:
Demonstrate constant focus on and investment in building strong relationships with key contacts within customer accounts and with AE colleagues, that are based upon mutual trust and a respect for the mutual value that is produced; always strive to build and defend a productive and rewarding team-environment.
4. Liaise technically:
Based upon your day-to-day engagement with AE's customers, products and applications, act as proactive technical liaison among our OEM customers, end-use customers and other AE personnel as required in a manner consistent with AE corporate objectives and mission statement.
5. Gather information:
Search for, gather, understand and communicate internally to appropriate personnel information relative to customer, industry, application and competitor trends, developments and roadmaps which has potentially substantive value to AE's ability reach our corporate objectives.
6. Provide training and trouble-shooting:
Provide technical product and application training to customers and AE colleagues as needed to demonstrate/promote/optimize the use of AE products and to evaluate customer needs. As required, provide troubleshooting services in order to understand, address and communicate product related issues.
7. Quality Support
Provide support to customer/channel partner’s quality issue. On-site support to identify the issue, troubleshooting, rework and firmware updates as required. Communicate with internal and external quality/factory/design engineering team on QA/RMA/FA/PCN process.
8. Global Technical Support and Events
Collaborating and assist other FAEs and Technical Support Engineers in Asia and Globally on common customer programs and issues. Supporting Power Workshop/Roadshow and other Marketing events as required.
WORK ENVIRONMENT:
Provide technical support in laboratory/clean room environments at customers and AE working office with typical diagnotic equipment, computer technology and customer tools. Provide on-site/remote support local, national and international travel.
SKILLS:
Position requires strength in the following skill sets: technical and non-technical verbal and written communication skills, technical knowledge/trouble-shooting, negotiation/persuasiveness tactics, planning and organization, stress tolerance, relationship and team-building, use of laboratory diagnotic equipment, commercial practices (e.g.-specifications, Non-Disclosure Agreements, IP-protection, business ethics, compliance rules, etc.).
EXPERIENCE:
- Essential:
- 5-8 years in power conversion product development/design/test/field-application/service engineering support.
- Good working experience/knowledge of industrial/medical/thin-film/semiconductor/power industry product equipments and applications (e.g. life science, plasma-vacuum process, defense, telecom, data storage, flat panel, advanced coatings and etc).
- Ability to work collaboratively with diverse, multi-location, and geographical teams in a fast-paced environment.
- General:
- For RF/DC, ACDC and DCDC power products: Hands-on technical trouble-shooting; operation of sampling and real time oscilloscopes, waveform generators, spectrum and network analyzers, power supplies, RF and DC fixturing for power supply characterization.
- For Critical sense products: Knowledge/Experience on Infrared photonics, ESD, RF power calibration/sensing, metrology & instrumentation products and application.
- Computer-controlled driven diagnostic equipment, basic programming skills for test simulation; basic Microsoft Excel creating macros for data analysis
Desirable:
Specific knowledge of, and experience with key customers, their equipment and applications.
Product trouble-shooting to board/system level.
Good analytical and computer-literate skills.
Experience with industry "standards" and "user" groups.
Special experience as appropriate (e.g.- industrial & medical applications, plasma thin film)
Good communication and presentation skills.
EDUCATION:
Essential:
Bachelor degree in Engineering- Electronics/Electrical, E&TC or equivalent degree