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Title:  Manager, Product Quality

About Advanced Energy

Advanced Energy Industries, Inc. (NASDAQ:AEIS), enables design breakthroughs and drives growth for leading semiconductor and industrial customers. Our precision power and control technologies, along with our applications know-how, inspire close partnerships and innovation in thin-film and industrial manufacturing. We are proud of our rich heritage, award-winning technologies, and we value the talents and contributions of all Advanced Energy's employees worldwide.

 

Position Summary

The Customer Quality Manager is responsible to recommend and implement operating practices related to customer satisfaction and retention.  The Customer Quality Manager is responsible for customer relationships and transactional opportunities related to the resolution of concerns.  The role serves as the primary interface for various levels within the customer and AE environment to resolve matters related to Quality/Reliability of product, internal processes and procedures that impact customer satisfaction.  The role manages the customer relationship as related to customer satisfaction, quality expectations, process controls, and delivery expectations.  Responsibilities also include negotiations on business critical matters by coordinating input with cross functional groups, and external customers and subsequently has the authority to make recommendations on matters of significant impact on company authority to deviate, or proceed with actions related to overall customer and AE satisfaction. 

 

Responsibilities:

  • Responsible for managing the relationship between customer’s Quality, Engineering and Production groups and AE’s Engineering, Sales, Marketing, Service, Quality and Operations functions to resolve equipment reliability and performance issues.
  • Responsible for working with cross-functional groups to coordinate strategies for meeting customer’s requirements in all quality areas that also serve AE’s business needs. Creates and reviews strategies with functional owners and drives program completions.
  • Coordinates with other departments failure analysis reports, data analysis, corrective action, root cause analysis, and quality performance reports.
  • Interacts with executives and/or major customers.  Interactions  involve controversial situations, customer negotiations, and/or influencing and persuading other senior level managers 
  • Prepares monthly field performance reports using global support and SAP databases. Initiates corrective actions based on these reports and insures timely closure of these actions.
  • Presents field performance and customer specific data to corporate management and customer teams.
  • Participates in Design Reviews to insure compliance with reliability standards and customer requirements
  • Review Engineering Change Requests for customer approval requirements and submission.
  • Is responsible to host and coordinate customer audits, surveys, and other such activities.
  • Other duties as assigned.

 

Work Environment

  • Works in standard office environment and uses general office equipment (phone, PC, copier, fax machine etc.)
  • Some travel will be required ( domestic and international) 

                                                                             

Qualifications:

  • Demonstrated proficiency with Microsoft Office applications, and general computer usage
  • 2+ years experience in complex quality related activities including ISO compliance, Six Sigma, New Product Development and/or other problem solving methodologies, and/or management or involvement of a quality engineering function or process.
  • Ability to manage cross-functional project teams to reach problem resolution for customers and AE.
  • Ability to solve complex technical and interpersonal problems independently
  • Ability to manage multiple projects at one time
  • Excellent verbal and written communication and interpersonal skills
  • Measurable and extensive experience with influencing and negotiating in complex situations
  • Able to define process criteria to meet product and process requirements.
  • 2+ year previous experience with demonstrated success in influencing and negotiating to resolution difficult and complex customer requests, and issues is desirable.

 

Education

  • BS Degree in related field or CQE certification
  • Understanding and working experience with SPC, related software and 6 Sigma training and use is preferred


Nearest Major Market: San Jose
Nearest Secondary Market: Palo Alto