Title:  Sr. Manager, Customer Quality

SR. MANAGER, CUSTOMER QUALITY

POSITION SUMMARY:                                  

The primary focus of the Factory Customer Quality Assurance Director is to drive resolution for problems in materials, components and products, though systematic and fast methodologies.  Lead 8D problem resolution teams for internal and external raised concerns which includes close interaction with other functions as needed. Serves are the to go person on maters of solving problems and providing training on the fundamental quality tools and supports improvement efforts. Ensures flawless and on-time communication to customers and manages escalations.

RESPONSIBILITIES:

• Ensure the resolution of the identified problems with the urgency they may require .
  • Confirm failure description and scope of issue. Drive emergency actions.
  • Collect, review, and react to data collected within the manufacturing processes. Ensure containment actions are due on time
  • Drive root cause analysis till identification and derive corrective action plans.
• Lead on problem solving team and for Fast Response System.  Responsible for driving the problem-solving process including tool use, confirming 8D content and meeting customer and/or internal response time requirements.
• In the case of non-conforming products, facilitates the problem-solving process with the relevant team.  

• Perform process capability studies on existing processes.  Review and analyze results.  Recommend changes to processes based upon findings and perform follow up to verify effectiveness.
• Participate in the modification of Failure Mode and Effects Analysis (FMEA).
• Ensures on-time communication to the customers on the escalated issues and drives accountability on problems-resolution.
• Has the authority and the responsibility to stop any process or product delivery in case of a non-conformance of customer expectations, safety, or environmental risks.

WORK ENVIRONMENT:

• Standard office environment, noisy & busy manufacturing areas / labs, and clean-room environment
• AE is a highly dynamic, technically challenging, and fast-paced manufacturing work place

QUALIFICATIONS:

• Required:
  • Strong communication, facilitating and coordination skills
  • Hable to handle communications with customers
  • Experte in Problem-solving methodologies
  • 6Sigma Black Belt
  • Expert on practical problem-solving tools using 8D methodology:
    • Is-Is Not
    • Brainstorming
    • Fishbone diagram
    • Affinity Diagrams
    • 3x 5 Why
    • Experience in Assembly processes

• Preferred:
  • Experience in relevant manufacturing processes and technologies
  • Expertise knowledge on quality tools, and process/production control methods such as:
    • FMEA
    • MSA
    • SPC
    • DOE/Taguchi
    • DMAIC

EXPERIENCE:                                              

• Technical Expert Level Position; minimum 10 years’ experience in industry
• Experienced with working in a faced paced, high mix low volume manufacturing environment
• Experienced with manufacturing quality and product quality management
• Expert of 6sigma, SPC, Variation Control, MSA or GR&R techniques and other quality tools
• Understanding of ISO 9001 quality systems and copy exactly requirements

EDUCATION:                                                                                    

• Bachelor’s degree in engineering or a technical field from an accredited institution
• Advanced Degree in Engineering / Science - desired
• 6Sigma BB , MBB desirable