Title:  IT Site Support Specialist II

ABOUT ADVANCED ENERGY

Advanced Energy (Nasdaq: AEIS) is a global leader in precision power conversion, measurement, and control solutions for mission-critical applications. For over four decades, we’ve enabled innovation across industries such as semiconductor, industrial manufacturing, telecommunications, data centers, and healthcare. Headquartered in Denver, Colorado, Advanced Energy combines cutting-edge technology with a culture of collaboration and growth.

Our Mexicali location is expanding rapidly, driving innovation and operational excellence in a high-energy environment. This is your chance to join a team where technology meets manufacturing at scale.

POSITION SUMMARY

As an IT Service Desk Support Specialist, you’ll be the go-to expert for IT support in a fast-paced factory setting. Your role will focus on supporting production operations, managing handheld devices, troubleshooting workflows, and implementing process improvements that keep our growing business moving forward. This is a hands-on position where your technical skills and problem-solving mindset will directly impact productivity and efficiency.

WHY THIS ROLE IS EXCITING

• Direct Impact: Your work ensures smooth factory operations and drives efficiency across production workflows.
• Fast-Paced Growth: Be part of a rapidly expanding location where priorities shift quickly and innovation is constant.
• Technology Meets Manufacturing: Work with handheld devices, automation tools, and enterprise systems to optimize processes.
• Career Development: Gain exposure to advanced IT systems and projects that shape the future of our operations.

RESPONSIBILITIES

• Factory Operations Support: Serve as the primary IT contact for manufacturing floor operations, ensuring critical systems run flawlessly.
• Handheld Device Management: Configure, deploy, and maintain handheld devices and scanners essential for production workflows.
• Workflow Optimization: Collaborate with operations teams to analyze processes, identify bottlenecks, and implement technology-driven improvements.
• Rapid Issue Resolution: Troubleshoot and resolve technical issues impacting factory systems, handheld devices, and connectivity with urgency to minimize downtime.
• Process Improvement Projects: Lead and participate in initiatives that streamline IT support for manufacturing, including automation and integration of new tools.
• System Upgrades & Deployments: Manage installation and configuration of hardware and software updates for factory systems.
• Cross-Functional Collaboration: Work closely with engineering, production, and IT leadership to align technology solutions with business growth objectives.
• Documentation & Training: Maintain accurate support documentation and deliver training sessions for factory personnel on IT tools and workflows.
• Adaptability in a Fast-Paced Environment: Thrive in a rapidly expanding location where priorities shift quickly and new challenges emerge daily.
• After-Hours & On-Call Support: Provide critical support during off-hours as needed to sustain continuous manufacturing operations.

WORK ENVIRONMENT

• Location: Mexicali, B.C.
• Setting: On-site role within a high-tech engineering and manufacturing facility
• Physical Requirements: Ability to lift up to 40 lbs.
• Flexibility: Occasional overtime, on-call weekends, and project-based evening work

QUALIFICATIONS

• Strong customer service orientation and communication skills.
• Advanced knowledge of Windows 10/11 and TCP/IP networking.
• Proficiency in Active Directory, Office 365, antivirus/security tools, and PC troubleshooting.
• Ability to work independently, prioritize tasks, and manage projects effectively.
• Problem-solving mindset with sound judgment and decision-making skills.

EXPERIENCE

• 3-5years in IT support roles with hands-on technical expertise.
• Proven experience supporting Microsoft PC environments and remote users via VPN.

EDUCATION

• Required: Associate’s degree in Computer Information Systems
• Preferred: A+ certification, MCP, and Windows 10/11 certification

WHAT MAKES THIS OPPORTUNITY EXCITING

• Competitive pay aligned with market standards.
• Professional development and certification support.
• A collaborative environment where your contributions matter.
• Opportunities to work on projects that shape the future of IT within a global organization.