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Title:  Customer Advocate

ABOUT ADVANCED ENERGY

Advanced Energy Industries, Inc. (NASDAQ: AEIS), enables design breakthroughs and drives growth for leading semiconductor and industrial customers. Our precision power and control technologies, along with our applications know-how, inspire close partnerships and innovation in thin-film and industrial manufacturing. We are proud of our rich heritage, award-winning technologies, and we value the talents and contributions of all Advanced Energy's employees worldwide.

 

POSITION SUMMARY           

The Customer Advocate (CA) is the initial point of contact for inbound customer needs. Interacting daily with customers via phone, email, and web, the CA acts as a representative of the customer to the company and use all available resources in order to provide accurate and prompt resolutions to customer issues and an overall positive customer experience. 

   

RESPONSIBILITIES 

  • Coordinates with Engineering, Field Sales, Marketing, Accounting, and Operations staff to enable a positive customer experience. 
  • Generates quotes for customers. 
  • Uses ERP system (Expandable) to provide and update delivery schedules, repair quotations and report status to the customer. 
  • Sales Order Entry (Expandable). 
  • Routine reporting functions: sales open orders, RMA backlog, service reports, and revenue reports. 
  • Clerical tasks as assigned such as filing tax forms and customer purchase orders on SharePoint site and pulling data for audit purposes.  
  • Works with efficiency and effectiveness to handle multiple, time sensitive tasks and meet expectations on metrics. 
  • Other duties and projects are assigned as needed. 

 

QUALIFICATIONS 

  • 2+ years experience in a customer-centric, Quality, or Engineering environment
  • Energetic, focused, ready to contribute to the team on a daily basis. 
  • Prepared to learn a host of new skills from multiple sources.
  • Ability to communicate verbally and in writing in an effective, positive, and professional manner with internal and external customers.  
  • Effective organizational skills and strong attention to detail. 
  • Ability to manage and follow-up on competing priorities, conflicts, and problems in a demanding, time-sensitive, customer-centric environment. 
  • Strong computer skills in Microsoft Office (Word, Excel, Outlook). 
  • Must bring a positive and professional attitude with the ability to manage conflicts. 

 

EDUCATION:

Essential:

  • BA/BS in Business or related field, or equivalent education and/or experience 

 

Desirable:

  • Previous experience with accounting
  • Previous experience with customer interface including order entry processes, delivery commitments and or quality operations. 
  • Some technical education or BA/BS in Engineering

 

BENEFITS:

As part of our total rewards philosophy, we believe in offering and maintaining competitive compensation and benefits programs for our employees to attract and retain a talented, highly engaged workforce.  Our compensation programs are focused on equitable, fair pay practices including market-based base pay, an annual pay-for-performance incentive plan, and discounted Employee Stock Purchase Plan. 

 

In addition to our competitive compensation practices, we offer a strong benefits package in each of the countries in which we operate.  In the U.S., we offer a rich benefits package that includes:

 

  • Medical - 4 different health care plan options, dental, and vision
  • Short and long-term disability and life insurance
  • Health savings and flexible spending accounts
  • Generous paid time off starting at 4 weeks, 7 holidays and 3 floating holidays
  • 8 Hours of paid volunteer time off
  • 8 weeks of paid parental leave for both Moms and Dads
  • Company matched 401(k)
  • Tuition reimbursement
  • Expanded mental health coverage and employee assistance programs  
  • Other voluntary benefits include pet insurance, identify theft, legal assistance, critical illness, and voluntary accident insurance

 

Advanced Energy is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans, and Individuals with Disabilities

 

Job ID - 23909

 


Nearest Major Market: San Jose
Nearest Secondary Market: Palo Alto