Title: Technical Support Engineer I
Responsibility:
- Server North American, European, Asia Pacific customer in Chinese & English bilingual language at Call Center via phone, email or online chat for all Advanced Energy products, including technical or selling related query.
- Identify & record coming query clearly, and response on time accordingly.
- Provide technical documents and related information to customer.
- Recognize customer real need and promote product & peripheral solution most fit for customer requirement.
- Recommend our product cross to competitor’s, collect application/commercial information, track & follow up selling potential.
- Support online remote/field trouble shooting for end customer.
- Perform specific application test on AC/DC & DC/DC power supply, or even competitor’s according to various customize condition.
- Power supply peripheral application circuit design, testing & document drafting.
- PCB layout and mechanical drawing design.
- Give product/application training and video/live demo to partners.
Requirement:
1.Education/Training
- Bachelor or above, major in Electrical or Electronic Project
- CET6 or above
2.Experience (minimum required)
- 3 years or above electronic product design or related tech-support experience is must
- AC/DC or DC/DC power supply related experience preferred
3.Knowledge
- Overcome difficulty to accomplish work independently
- Competent to finish multi-task simultaneously
- Circuit design & application ability
- Good customer service consciousness
- Good written & oral expression skill
- Good elaborative faculty, especially for trouble shooting & critical issue
- Proficient computer skill, like MS Word, Excel etc.
- Good sense on teamwork, positive working attitude & sense of responsibility
- Bilingual customer service experience preferred
- Adaptable for night shift